Lady in the office is extremely rude. She doesn't answer phone calls or returns voice messages. When she does RARELY answer, she is so so rude.
I am so thrilled with these storage units. They are built better than the average unit. They are huge! I was going to have to rent two smaller ones at another facility and pay higher fees. Castilian Springs offers larger and cleaner buildings, better parking and the entire facility is cleaner, newer and gated security. Never had a problem with the staff, they are very accommodating. Niela Donoho
I will never recommend this place to anyone though.
Worst service ever. EVER.
If I could rate 0 stars, I would.
I wouldn't recommend this place to someone who was about to lose everything they owned or put in storage---it wouldn't be this one!
I have never experienced customer service the way that I did here. Who ever runs the office, is impolite and lacking sophistication. I have worked customer service for 10+ years and I would never act the way she acted towards a customer and not expect them to complain on me. Very disappointed. I don't even want to give the 1 star but I have to.
I had a great experience with Castalian Springs Storage recently. Thank you for helping me out and proving clean, secure, and affordable units!
but the lady in the office that answers phone calls is RUDE and UNPROFESSIONAL! She will let the phone ring and ring and ring. She never returns voicemail messages and turns the phone off the hook. 0 star rating!
His staff needs improving drastically.
The owner on the other hand, is very nice and respectful. 5 stars for him.
4 stars because the storage units are nice and clean with gated/access code security with cameras....
Castalian Springs Storage is a US Storage based in Castalian Springs, Tennessee. Castalian Springs Storage is located at 2812 Hartsville Pike, Castalian Springs, TN 37031, USA.
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